Odalys' satisfaction survey

ODALYS TOURIST RESIDENCE: SATISFACTION SURVEY


Always striving to improve the services offered to its vacationners, Odalys conducted a large satisfaction survey between April and October 2010 within all its residences.

Close to 350,000 holidaymakers evaluated the quality of our residences' services where they stayed (accessibilty, services, area, hospitality, cleanliness, infrastructure, maintenance of the site, arrangement and decoration of the apartments, sporting facilities, entertainment, etc.).

The result of this study, approved by Master Chastel (bailiff in La Baule), demonstrate the customer satisfaction rate:

-96% of our guests wish to stay with Odalys again
- 93% said they would recommend the residence where they stayed to a friend